Differentiators


  • Products covering war and warlike situations:

    Differentiated products and service agreements for the Forces which cover circumstances like conventional war, low intensity conflict, counter insurgency, disaster management, internal security duties, training and exercises etc.

    7th Pay Commission Revisions:

    The Life Cover is commensurate with revision in pay scale as per 7th Pay Commission, and covers all possible gaps identified in financial planning.

  • Medical Underwriting as per DGMS Medical Grid :

    Higher non-medical limits basis latest AME and PME reports. DGMS Medical Order on SHAPE Classification incorporated as part of the medical underwriting.

    Claim Processing with DO Letter:

    We waive off the Death Certificate requirements on duty deaths and process claims through DO Letter from Commanding Officer/Officer Commanding.

  • Veterans Engagement Programme:

    Prahri has been actively engaged in skilling and providing job opportunities to veterans and dependents through various engagement programs with support from Indian Army.

    Prahri is proud to have more than 1200 (950 veterans and approximately 250 dependents working with DPLI currently.

    Faster Claim Processing :

    Fastest Claim Settlement basis intimation from Unit /Nok. DPLI demonstrates Agility with a claim settlement ratio above 97% , Record turnaround time of 1-3 days for Claims Processing (Upon receiving complete documents from the nominee).

  • Policy Confirmation Calls: (Pre login verification call)

    All Customers are called before policy login to reconfirm contact details for timely servicing.

    Welcome Calls: (Post issuance verification call)

    All customers are called post policy pack delivery to welcome them to the Prahri family and solicit feedback on their on-boarding process with DPLI.

  • We Stay Connected:

    • 125 Defence Channel  Offices near or inside cantonments at 93 Locations

    • The policy bonds are delivered at the desired address with option to download digital copy as well.

    • Regular Service Camps irrespective of the new place of postings.

    • Dedicated team of veterans to understand the customer segment.

    • Toll-free Helpline for Customers: 1800 102 7070 (Monday - Saturday, 9:30 am to 6:30 pm)

    • SMS updates sent to Policyholders

    • M-Sampark App: Policy App available on Android phones to facilitate access to policy details with a touch of a button

     
     

* As on May 2019